Privacy Policy

Privacy Policy

This Privacy Policy describes how Dixit Retail LLP and Dixit Marketing Private Limited (together operating as "Dixit Mobile", "we", "us", or "our") collect, use, and protect your personal information when you visit our website or purchase from us. Your order details may be shared between these group entities and our authorised partner stores solely for the purpose of fulfilling your order.

1. Information We Collect

When you use our website or place an order, we may collect:

  • Personal details: name, phone number, email address, billing and shipping address
  • Order information: products purchased, payment method, transaction details
  • Device & usage data: IP address, browser type, pages visited (via cookies and analytics tools)

    • We do not store your card or banking details. All payments are processed securely through third-party payment gateways.

    2. How We Use Your Information

    We use your information to:

  • Process and deliver your orders
  • Send order confirmations, invoices, and delivery updates
  • Respond to your queries and provide customer support
  • Send you promotional communications — offers, new launches, price drops, and schemes — via SMS, RCS, WhatsApp, email, and voice calls. By creating an account, placing an order, or sharing your contact details with us, you consent to receive such communications. You can opt out of promotional messages at any time (see "Your Rights" below)
  • Improve our website, products, and services
  • Comply with legal and tax requirements (e.g., GST invoicing)

    • 3. Sharing of Information

    We do not sell or rent your personal information to anyone. We may share it only with:

  • Courier/logistics partners — to deliver your order
  • Payment gateways — to process your payment securely
  • Government authorities — if required by law

    • 4. Cookies

    Our website uses cookies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, though some features may not work properly.

    5. Data Security

    We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, or loss.

    6. Your Rights

  • You may request access to, correction of, or deletion of your personal data by contacting us at the details below.
  • Marketing opt-out: You may withdraw consent for promotional communications at any time — reply "STOP" on WhatsApp, use the unsubscribe link in emails, or contact us at 8080802502 / support@dixitmobiles.com. Transactional communications (order confirmations, delivery updates, invoices) will continue as they are necessary to serve you.

    • 7. Grievance Officer

    In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are: Name: Vipul Gala Email: vipul@dixitmobiles.com | Phone: 8080802502 Address: Shop No. 3, Anamika Co-operative Housing Society, New Nagardas Road, Andheri East, Mumbai – 400069 Grievances are acknowledged within 48 hours and resolved within 30 days.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.

    9. Contact Us

    Dixit Retail LLP — Shop No. 3, Anamika Co-operative Housing Society, New Nagardas Road, Andheri East, Mumbai – 400069 Dixit Marketing Private Limited — Office A102, Anamika CHS, M.V. Road, Opp. Andheri Police Station, Andheri East, Mumbai – 400069 Email: support@dixitmobiles.com | Phone: 8080802502