Return Policy

At Dixit Mobile (operated by Dixit Retail LLP and Dixit Marketing Private Limited), we sell only 100% genuine products with official brand warranty. This policy applies to all orders — whether purchased in-store, delivered locally by our store team, or shipped via courier. The entity named on your invoice is your point of contact for any claim.

1. General Return Policy

As a general policy, products once sold are not eligible for return or refund.

All products are covered by the manufacturer's (brand) warranty. Any defect or issue after purchase must be addressed through the brand's authorised service centre, as per the brand's warranty terms.

We will gladly assist you in locating the nearest authorised service centre and guide you through the warranty claim process.

2. Open-Box Delivery & Cosmetic Damage

We follow a 100% open-box delivery policy. Every product is unboxed and shown to you in your presence — at the store counter or by our delivery partner at your doorstep.

Please inspect the product carefully at that time for any cosmetic damage (dents, scratches, screen marks, discolouration, or physical defects).

If any cosmetic damage is found, it must be reported on the spot and the product handed back immediately to the delivery partner or store staff. A replacement will be arranged as per availability.

Once you accept the product after open-box inspection, no claims for cosmetic or physical damage will be entertained. Your acceptance confirms the product was received in good cosmetic condition.

Functional defects (product not working properly) discovered after acceptance are covered under the DOA policy below and the brand warranty.

3. Dead on Arrival (DOA) / Defective on Delivery

If a product is found dead or not functioning properly at first use, inform us within 48 hours of delivery/pickup with photos/video of the issue.

DOA cases are handled as per the brand's DOA policy — the brand's authorised service centre verifies the defect and issues a DOA certificate, after which a replacement of the same model is provided as per brand guidelines.

Physical damage, liquid damage, or misuse is not covered under DOA or warranty.

Since delivery is open-box, cosmetic condition is confirmed at handover; the DOA process covers functional defects only.

4. Wrong Item Delivered

If you receive a wrong item (different model/colour/variant than ordered), contact us within 48 hours of delivery with photos. After verification, we will arrange a replacement of the correct item at no extra cost, including pickup of the wrong item.

5. Damaged or Tampered Package

Since all deliveries are open-box, the product's condition is verified in your presence at the time of handover. Cosmetic damage must be raised at that moment (see Section 2).

If a courier package appears crushed, wet, or tampered with before the open-box inspection, point it out to the delivery partner immediately and contact us at 8080802502 before accepting.

Any functional issue noticed after acceptance should be reported within 48 hours and will be handled under the DOA/brand warranty process (Section 3).

6. Important Notes

Please verify the product, seal, and IMEI at the time of delivery or store pickup.

Retain the original invoice and box — these are required for all warranty, DOA, and return claims.

Products damaged due to mishandling, unauthorised repair, or tampering with the IMEI/serial number are not eligible for any claim.

Accessories, once opened/used, are not eligible for return unless defective and covered by brand warranty.

7. Contact

For return or DOA claims: Dixit Retail LLP — Shop No. 3, Anamika Co-operative Housing Society, New Nagardas Road, Andheri East, Mumbai – 400069 Dixit Marketing Private Limited — Office A102, Anamika CHS, M.V. Road, Opp. Andheri Police Station, Andheri East, Mumbai – 400069 Email: support@dixitmobiles.com | Phone/WhatsApp: 8080802502